This guide will focus on how to run a traceroute and ping our cdn and ingest domains. Traceroute and ping are very useful tests to isolate network issues.
What is a traceroute?
Traceroute displays the path that the signal took as it traveled to the domain and the response times that occurred at each stop along the route. If there is a connection problem or latency connecting to a domain, it will show up in these times and allows for identifying which of the stops/hops along the route is the culprit.
Steps to run a traceroute:
1. Open the terminal or command prompt on your computer.
2. On Windows run the following commands using tracert:
tracert cdn.mycloudstream.io
tracert ingest.mycloudstream.io
3. On Linux you may need to install traceroute
yum install traceroute
apt install traceroute
4. On Linux and Mac run the following commands using traceroute:
traceroute cdn.mycloudstream.io
traceroute ingest.mycloudstream.io
What is ping?
Simply put the Ping command sends packets to the domain and waits for them to return to test the connection and speed between your device and the domain/ip address.
Steps to ping our domains:
- Open the terminal or command prompt on your computer.
- Run the following commands:
ping cdn.mycloudstream.io
ping ingest.mycloudstream.io
After running these tests you may be able to interpret the output yourself by following guides such as this one from helpspot: How to read a traceroute Or you can contact our helpdesk with your findings: Open a Helpdesk Ticket
