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Access to Helpdesk Support & Software Upgrades is available immediately upon renewal of 12...
How to change user account emailIf you would like to change the Email associated with your account, you can do so from within...
I cancelled my license but I still keep getting charged, how can I stop this?We will never double bill you or continue to bill you once your license has been cancelled. We...
I forgot to pay my invoice and my license is suspended. Why is there no grace period?All subscriptions include a 2 day grace period should payment not be received. We understand that...
I would like to cancel my licenceBefore cancelling a licence we'd very much like to rectify any problems which might be leading...
PayPal PaymentsOur PayPal Payment system links the Paypal account through to our billing system for automatic...
PayPal Subscription Underpaid My InvoiceWhy do I have a balance to pay on my invoice? PayPal Subscriptions send a fixed amount defined...
PayPal double chargeWe will never double bill you or continue to bill you once your license has been cancelled. We...
Subscription Invoices, Grace Period, Suspension & TerminationWhen are invoices generated for subscriptions? Invoices for recurring subscriptions are...
Support & upgrades for my Perpetual license have expired, can I still install MediaCP?Perpetual licenses are available for life-time (of the product) usage. It will always be possible...
